Welcome to the latest edition of Human-Centered Change & Innovation Weekly and to the Year of the Snake. May lots of new knowledge fill this year with possibility!
If you have a reaction to any of the articles, please go to it and leave a comment. We'd love to hear from you and start a dialogue!
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Guest Post from Howard Tiersky |
Several years ago, Jake Sorofman, from Gartner, Inc. wrote that “Customer Experience is the new battleground.” This has been requoted numerous times by companies including Forbes, Altimeter and, McKinsey, etc. And now it looks like FROM.
» Read the article |
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Guest Post from Mike Shipulski
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If you want the next job, figure out why. There’s nothing wrong with wanting the job you have. When you don’t care about the next job it’s because you fit the one you have. A larger salary is good, but time with ...
» Read the article |
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Guest Post from Stefan Lindegaard |
In the fast pace of today’s organizations, it’s easy for teams to focus solely on tasks, deadlines, and results. However, truly high-performance teams – and their leaders – understand that their strength lies not just in productivity but in ...
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Exclusive Interview with Robyn Bolton
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Innovation doesn’t happen without the right kind of leadership, it’s not all about the lightbulb moment or the idea that results. Innovation begins with an insight and it is effective leadership that helps pay off my definition of innovation:
» Read the article |
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Guest Post from Shep Hyken |
We’ve all experienced long hold times, repeating our “story” because we get transferred from one customer service rep to another, etc. It’s an ugly customer service experience that gives many customers FORO, or the Fear of Reaching Out.
» Read the article |
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Guest Post from Greg Satell |
Leaders need to make decisions and we rarely get to choose the context. Most often, we need to take action without all the facts, in a rapidly changing environment and a compressed time frame. We need to do so with the knowledge that ...
» Read the article |
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As 2025 begins, we hope your year will be most excellent. Please be sure and follow me on LinkedIn!
I hope you enjoyed this week's contributions from our guest authors. Future editions will arrive each Tuesday.
Please direct all speaking and workshop requests, commissioned writing inquiries, and podcast appearance queries to info@bradenkelley.com.
And, reply to this email if you would like to contribute articles to this newsletter.
Sincerely,
Your Host - Braden Kelley
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| Human-Centered Change & Innovation Weekly hosted by Braden Kelley, Seattle, WA, USA |
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