Welcome to the latest edition of Human-Centered Change & Innovation Weekly!
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by Braden Kelley and Art Inteligencia
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In today’s rapidly evolving business landscape, organizations are recognizing the importance of not just their customers’ experience, but also their employees’. The concept of employee experience encompasses every touchpoint a worker encounters from recruitment to retirement. However, what often ...
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Guest Post from David Burkus
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Team building is a crucial element of creating a strong team culture. Understanding each other’s differences and preferences is a vital step in becoming a high-performing team. But many leaders struggle to find and deliver effective ...
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Guest Post from Mike Shipulski
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If you’re asked to do cost reduction, before doing that work, ask for objective evidence that the work to grow the top line is adequately staffed. You can’t secure your company’s future through cost reduction, so before you spend ...
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Guest Post from Jesse Nieminen
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If I told you I had a document in my hand that was the new digital strategy for your company, what would you expect it to contain?
A list of projects? A “mission” statement? A technology vision? A competitive market analysis? A financial forecast?
One of the problems with the label “digital strategy” is that ...
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At the beginning of each month, we will profile the ten articles from the previous month that generated the most traffic to Human-Centered Change & Innovation. Did your favorite make the cut? But enough delay, here are November’s ten ...
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Guest Post from Robyn Bolton
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It’s that time of year again – the annual ritual of strategic planning. But as Seth Godin points out in “How to Avoid Strategy Myopia,” we often mistake annual budgets and operational efficiency plans for true strategy. Strategies are not plans or guarantees; they’re informed choices to ...
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Guest Post from Shep Hyken |
Oh, what a difference a year makes. A few months ago I traveled to Las Vegas to attend the Customer Contact Week (CCW), the largest conference and trade show in the contact center industry. For the past several years, the big discussion has centered on artificial intelligence (AI), and that continues, but ...
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Guest Post from Greg Satell |
The practice of change management is a relatively young discipline. It got its start in 1983, when a McKinsey consultant Julien Phillips published a paper in the journal, Human Resource Management. His ideas became McKinsey’s first ...
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As we approach the end of 2024, we hope your year has been going well so far! Please be sure and follow me on LinkedIn!
I hope you enjoyed this week's contributions from our guest authors. Future editions will arrive each Tuesday.
Please direct all speaking and workshop requests, commissioned writing inquiries, and podcast appearance queries to info@bradenkelley.com.
And, reply to this email if you would like to contribute articles to this newsletter.
Sincerely,
Your Host - Braden Kelley
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| Human-Centered Change & Innovation Weekly hosted by Braden Kelley, Seattle, WA, USA |
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