Every January, I watch the same ritual play out inside otherwise well-run organizations. Leadership spends weeks, sometimes months, building a strategic plan for the year ahead: a single narrative about where the market is going, what the company will do about it, and how success will be measured twelve months from now. By the time Q2 closes, half of that plan is already quietly out of date, and everyone in the room knows ...
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Guest Post from John Bessant |
Bicycles are big business. It’s hard to get an exact figure but estimates suggest there are around 2 billion bikes in the world today. And of course they exist in all sorts of shapes and sizes — town bikes, racing bikes, mountain bikes, foldable bikes, electric bikes and many more ...
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Innovation almost always shows up first as a story. Someone writes down the submarine, the moon landing, the video call — and decades later we build it. Culture dreams of a destination. Engineering finds the path. That is the remit of the Future Vision XPRIZE: a global competition — with a $3.5M+ prize pool and a $2.6M+ grand prize path to turn a short vision into a feature film — asking creators to show an optimistic, abundant, technology-enabled future worth wanting ...
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Guest Post from Geoffrey Moore |
One initiative that is top-of-mind for curtailing climate change is the electrification of ground transportation. The meteoric rise of Tesla drew the world’s attention to EVs, and China’s fast-follower public-private partnership has taken the industry to a whole new level. But now it is encountering a lull, and that raises the question, where do we go from here?
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There’s a specific kind of loss that stings more than losing on price, and it’s becoming more common: a deal you were competitive on, with a product that stacked up well, lost anyway — and the reason, when you dig into it, wasn’t the product at all. It was how easy the competitor was to do business with.
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Drum roll please… At the beginning of each month, we will profile the ten articles from the previous month that generated the most traffic to Human-Centered Change & Innovation. Did your favorite make the cut?
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Guest Post from Mike Shipulski
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Innovation is all about learning. And if the objective of innovation is learning, why not start with learning objectives? Here’s a recipe for learning: define what you want to learn, figure how you want to learn, define what you’ll measure, work the learning plan, define what you learned and repeat.
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Guest Post from Shep Hyken |
Should organizations aim to go above and beyond in every interaction, or focus on consistently meeting customer expectations? This is a story about a disagreement I had with a client. I should mention, this was a friendly disagreement. His idea of an amazing experience was to go above and beyond, always exceeding the customer’s expectations.
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The Experiment Canvas™ is a one-page innovation tool for structuring experiments that prove or disprove the feasibility, viability, and desirability of a potential innovation — before you burn capital on the wrong bet. It forces a clear hypothesis, helpers, resources, risks, assumptions, barriers, a three-phase experiment plan (setup → execution → wrap-up), and learning metrics that can falsify the idea.
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Guest Post from Greg Satell |
In the small town of Alamogordo, New Mexico in 2002, a plan was hatched to pass a no smoking ordinance. The wife of a City Council member, a strong no-smoking advocate, orchestrated the campaign. She recruited activists from the next town over, twisted arms and, in a show of force, pushed for a quick vote. It failed.
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Book a keynote speech or CX audit, commission a webinar or white paper, or setup a podcast appearance at info@bradenkelley.com.
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Sincerely,
Your Host - Braden Kelley
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| Human-Centered Change & Innovation Weekly hosted by Braden Kelley, Seattle, WA, USA |
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