Welcome to the latest edition of Human-Centered Change & Innovation Weekly!
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Guest Post from Art Inteligencia
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In the evolving landscape of customer-centric business, the customer journey map has emerged as a pivotal tool. It serves not only as a means to visualize the customer experience but also as a strategic asset to drive innovation and transformation. By mapping out the customer journey, organizations can ...
» Read the article |
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Guest Post from Janet Sernack
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Amazingly Fabulous Tools is an award-winning, entrepreneurial market leader in the global machine engineering industry. The ambitious and proactive CEO Charlie Chaps invested in dispatching a Terrific Team of Enthusiastic Engineers to ...
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Guest Post from Mike Shipulski
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Everything has a half-life, but we don’t behave that way. Especially when it comes to success. The thinking goes – if it was successful last time, it will be successful next time. So, do it again. And again. It is an efficient strategy – the heavy ...
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Guest Post from Howard Tiersky
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If I told you I had a document in my hand that was the new digital strategy for your company, what would you expect it to contain?
A list of projects? A “mission” statement? A technology vision? A competitive market analysis? A financial forecast?
One of the problems with the label “digital strategy” is that ...
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Guest Post from Robyn Bolton
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How many times a day do you ask someone to do something? If you total all the requests you make of coworkers, family members, friends, people at restaurants and shops, and even strangers, the total is somewhere between 100 and 1 bazillion. Now, what if I told you that by including just one word in your request, the odds of receiving a positive response increase by 50%?
» Read the article |
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Guest Post from Shep Hyken |
More and more, customers are open to using self-service solutions. Our customer experience research shows that while customers might prefer the human touch, some expect digital, self-service solutions. In certain cases, they even demand it. And it’s not just in customer service ...
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Guest Post from Greg Satell |
The practice of change management is a relatively young discipline. It got its start in 1983, when a McKinsey consultant Julien Phillips published a paper in the journal, Human Resource Management. His ideas became McKinsey’s first ...
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As we approach the end of 2024, we hope your year has been going well so far! Please be sure and follow me on LinkedIn!
I hope you enjoyed this week's contributions from our guest authors. Future editions will arrive each Tuesday.
Please direct all speaking and workshop requests, commissioned writing inquiries, and podcast appearance queries to info@bradenkelley.com.
And, reply to this email if you would like to contribute articles to this newsletter.
Sincerely,
Your Host - Braden Kelley
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| Human-Centered Change & Innovation Weekly hosted by Braden Kelley, Seattle, WA, USA |
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