Welcome to the latest edition of Human-Centered Change & Innovation Weekly. Have you checked out the Nine Innovation Roles Quiz yet?
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A Free 12-Point Diagnostic - Most organizations don’t know they have a customer experience problem until it shows up as churn they can’t explain, growth that’s stalled despite strong acquisition investment, or a competitor quietly pulling ahead in a market they thought ...
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Guest Post from David Burkus |
One of the easiest ways to predict how successful or not a given team will be, is to first measure how much trust exists on the team as a whole. When members of the team trust each other, they’re more likely to succeed because they’re more likely to share information. They’re more likely to share ...
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The Death of the “Average” Knowledge Worker -- We are living through a profound transition in the nature of work, yet we continue to measure productivity with the yardsticks of the past. The greatest inequality of the AI era may not be access to information — the internet solved that decades ago — but ...
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Guest Post from Geoffrey Moore |
Crossing the chasm is the single most important goal for a B2B application that seeks to disrupt the status quo. The playbook has held up for more than 30 years because it continues to just work. That said, it does not say anything about what to do if you’re stuck in the mud on the other side. So, let’s suppose your ...
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The most common question I get after presenting on innovation frameworks is not “which framework is best?” — it’s “can you show me what this actually looks like inside a real organization?” That question is exactly right. Frameworks are only valuable when you can see how they translate from theory to practice, and the translation is rarely as clean or obvious as the textbook ...
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Guest Post from Mike Shipulski
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Like most things, selling is about people. The hard sell has nothing to do with selling. Just when you think you’re having the least influence, you’re having the most. When – ready, sell, listen – has run its course, try – ready, listen, sell.
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Guest Post from Shep Hyken |
This article answers the question: How do you prove to customers that you value and respect their time throughout the customer experience? A customer takes the time to buy a product, which could include research, visits to a store, calls to a salesperson, and many other tasks that go into a pre-purchase routine. So once they buy it, the work should be ...
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Guest Post from Art Inteligencia |
We are living through an era of breathtaking algorithmic capability. Generative AI, large language models, and autonomous agents are reshaping organizational agility and rewriting the rules of experience design. Yet, behind every seamless digital interaction lies an unsustainable ...
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Guest Post from Greg Satell |
At some level, change is always about the stories we tell. We like to think that we humans are objective arbiters of the facts, but that’s not really true. We think in narratives. In one study, juries considered experts that shared stories far more credible than those that merely offered an analysis of the relevant facts.
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As 2026 continues, we hope your year is excellent so far. Please be sure and follow me on LinkedIn!
I hope you enjoyed this week's contributions from our guest authors. Future editions will arrive each Tuesday.
Please direct all speaking and workshop requests, commissioned writing inquiries, and podcast appearance queries to info@bradenkelley.com.
And, reply to this email if you would like to contribute articles to this newsletter.
Sincerely,
Your Host - Braden Kelley
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| Human-Centered Change & Innovation Weekly hosted by Braden Kelley, Seattle, WA, USA |
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