Welcome to the latest edition of Human-Centered Change & Innovation Weekly and a promising new year!
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Guest Post from Howard Tiersky
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Forrester recently gathered top Customer Experience (CX) professionals from around the world for the Forrester CX Forum in New York. For the uninitiated, CX is the discipline of defining the step-by-step customer journey from ...
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Guest Post from Mike Shipulski
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If someone treats you badly, that’s on them. You did nothing wrong. When you do your best and your boss tells you otherwise, your boss is unskillful. If you make a mistake, own it. And if someone gives you crap about it, disown them.
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Guest Post from David Burkus
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Every team leader knows the importance of keeping their team motivated. The more motivated your team, the more productive they are, and the better results they deliver. Research suggests that the more powerful form of motivation is ...
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Guest Post from Robyn Bolton
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I firmly believe that there are certain things in life that you automatically say Yes to. You do not ask questions or pause to consider context. You simply say Yes: (1) Painkillers after a medical procedure (2) Warm blankets (3) The opportunity to listen to brilliant people talk about things that ...
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Guest Post from Shep Hyken |
In 1901, John Nordstrom and Carl Wallin opened the original Wallin and Nordstrom shoe store. Twenty-two years later, a second Nordstrom shoe store opened. Today, according to Nordstrom Company Facts, ...
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Guest Post from Greg Satell |
The unicorn is perhaps unique among myths in that the creature doesn’t appear in the mythology of any culture. The ancient Greeks, for all of their centaurs, hydras and medusae, never had any stories of unicorns, they simply thought that some existed somewhere. Of course, nobody ...
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As 2025 begins, we hope your year will be most excellent. Please be sure and follow me on LinkedIn!
I hope you enjoyed this week's contributions from our guest authors. Future editions will arrive each Tuesday.
Please direct all speaking and workshop requests, commissioned writing inquiries, and podcast appearance queries to info@bradenkelley.com.
And, reply to this email if you would like to contribute articles to this newsletter.
Sincerely,
Your Host - Braden Kelley
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| Human-Centered Change & Innovation Weekly hosted by Braden Kelley, Seattle, WA, USA |
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