Ask a room of executives whether they do scenario planning and most of them will say yes. Ask to see the scenarios and you’ll usually get three slides: a good case, a base case and a bad case, each one a slightly adjusted version of the same ...
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Guest Post from Arlen Meyers |
In this day and age, many doctors have fallen into a negative rut. They are filled with cynicism, negativity, complaining and self-defeating thoughts, many of which we see posted on social media sites like LinkedIn groups and Twitter feeds. One of your entrepreneurial habits should be to be ...
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It’s October, which means somewhere in your organization a spreadsheet called something like “FY27 Investment Requests” is quietly filling up. Every department has a list. Every list has a champion. Every champion has a slide explaining why their item is the most important thing the company could possibly fund. And every one of those slides is built on the same ...
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Guest Post from Geoffrey Moore |
MSN published a piece with this title, and I am complete sucker for such things, mainly as a way to pressure test the views I express in The Infinite Staircase. I plan to answer as many of these questions as I can, one at a time, and invite you to follow along to play the same game in parallel with your own ideas about what’s what. Today’s Topic? What is the true essence of reality? You gotta love a question that has three ...
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Guest Post from Mike Shipulski
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When you’re looking to make progress, the single most important skill is to see waiting as waiting. The first place to look for waiting is the queue in front of a shared resource. Like taking a number at the deli, you queue up behind the work that got there first and your work waits its turn. And when the situation turns bad, prioritization meeting spring up to argue about the importance of one bit of work over another. Those meetings are a sure-fire ...
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Guest Post from Shep Hyken |
I was recently asked by an executive, what’s the biggest mistake leaders make when rolling out a customer experience (CX) strategy? My answer was simple. Most leaders think about the customer first. For years, I have preached, “Customer service is not a department. It’s a philosophy to be embraced by everyone, from the CEO to the most recently hired.”
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Guest Post from Greg Satell |
I’m currently reading Bob Sutton and Huggy Rao’s new book, 'The Friction Project', which is really a breath of fresh air. I was particularly struck by one passage in the beginning in which they write, “Friction fixers pride themselves in being masters of the obvious. They are mighty skeptical of secret solutions, shocking surprises, and miracle cures.”
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Ready to take the next step?
Book a keynote speech or CX audit, commission a webinar or white paper, or setup a podcast appearance at info@bradenkelley.com.
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Sincerely,
Your Host - Braden Kelley
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| Human-Centered Change & Innovation Weekly hosted by Braden Kelley, Seattle, WA, USA |
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