I have seen more beautiful scenario maps gather dust than I can count. Gorgeous work — well-researched signals, genuinely thoughtful trends, three or four possible futures mapped out with real rigor, presented to an engaged room that nodded along and felt smarter walking out than they did walking in. And then, six months later, nothing about how the organization actually ...
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Guest Post from David Burkus |
If you led a team through 2025, you probably felt like you were trapped in a never-ending game of workplace buzzword bingo. Coffee badging. Quiet quitting. Quiet firing. Corporate catfishing. Every week came with a new term, a new “trend,” and a new reason to wonder whether you were falling behind in ...
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Every systems migration I’ve ever seen gets sold internally with some version of the same reassurance: “nothing will change for the customer.” I understand why people say it — it’s meant to calm nerves and keep the project moving. It’s also almost never entirely true, and the gap between that promise and reality is exactly where a lot of quiet, expensive customer experience ...
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Guest Post from Geoffrey Moore |
A recent CNN Nightcap lamented the lack of ROI given the massive investments to date in AI, fueled by equally massive market valuations. This is true but misleading. ROI is a metric that tracks success in the Performance Zone. The big AI players are all playing a game in the Transformation Zone. Investors need to understand the difference and manage their ...
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Guest Post from Mike Shipulski
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At first glance, it seems easy to run a good test, but nothing can be further from the truth. The first step is to define the idea/concept you want to validate or invalidate. The best way is to complete one of these two sentences: I want to learn that [type your idea here] is true. Or, I want to learn that ...
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Guest Post from Shep Hyken |
This article answers the question: Are organizations paying attention to the feedback customers give and also to the feedback they unintentionally withhold? There’s an old expression: Feedback is a gift. Whenever a customer is willing to take time to share feedback by talking to you, emailing you, or leaving ...
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Guest Post from Greg Satell |
In 2004, I joined a KP Media, the leading news organization in Ukraine, where I would become Co-CEO. In the runup to the presidential election that year, the opposition candidate for president, a technocratic reformer named Viktor Yushchenko, was poisoned by pro-Russian agents. He survived, but his face ...
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Your Host - Braden Kelley
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| Human-Centered Change & Innovation Weekly hosted by Braden Kelley, Seattle, WA, USA |
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