Welcome to the latest edition of Human-Centered Change & Innovation Weekly and to the Year of the Snake. May lots of new knowledge fill this year of possibility!
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Guest Post from Geoffrey A. Moore
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Life-cycle go-to-market has been the focus of much of my life’s work, and I had the opportunity to recap that experience at a recent chalk talk at the HackerDoJo in Mountain View. It turned out that most of what I had to say was captured on a single slide. For readers over the age of X, this may be ...
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Drum roll please… At the beginning of each month, we will profile the ten articles from the previous month that generated the most traffic to Human-Centered Change & Innovation. Did your favorite make the cut?
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Guest Post from Mike Shipulski
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When best practices get old, they turn into ruts of old practice. No, it doesn’t make sense to keep doing it this way, but we’ve done it this way in the past, we’ve been successful, and we’re going to do it like we did last time. You can misuse old practices long after they’ve ...
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Guest Post from Stefan Lindegaard
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Whether you’re a leader or team member seeking to foster empowerment, accountability, and overall team growth, this card is designed for you. It’s part of our Team Dynamics Cards and thus our suite of leadership growth and team dynamics tools aiming to boost ...
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Guest Post from Art Inteligencia
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In today’s rapidly changing business landscape, one essential activity that 99% of companies failed to prioritize last year is conducting regular independent customer and employee experience audits. These audits are critical for understanding ...
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Guest Post from Robyn Bolton
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“Consider this question: If workers are hobbled by 1,000 rules, does it make a meaningful difference to reduce them to only 900?” The answer is No. In fact, this is precisely why most attempts at fighting bureaucracy fail – and why true transformation requires starting completely fresh.
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Guest Post from Shep Hyken |
Recently, I had the privilege of being a keynote speaker on customer experience (CX) at a company’s quarterly event. Following the speech, the CEO shared an insight into their approach to customer service and CX, comparing it to a ...
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Guest Post from Greg Satell |
In 1919, Mahatma Gandhi, who had long established himself as a revolutionary leader of uncommon strategic acumen, called for a general strike throughout India to protest unjust laws levied on his people by the British. It was, at least at first, an enormous success. In Mumbai, for example, 80% of shops closed their doors.
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As 2025 begins, we hope your year will be most excellent. Please be sure and follow me on LinkedIn!
I hope you enjoyed this week's contributions from our guest authors. Future editions will arrive each Tuesday.
Please direct all speaking and workshop requests, commissioned writing inquiries, and podcast appearance queries to info@bradenkelley.com.
And, reply to this email if you would like to contribute articles to this newsletter.
Sincerely,
Your Host - Braden Kelley
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| Human-Centered Change & Innovation Weekly hosted by Braden Kelley, Seattle, WA, USA |
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