Welcome to the latest edition of Human-Centered Change & Innovation Weekly and to the Year of the Snake. May lots of new knowledge fill this year with possibility!
If you have a reaction to any of the articles, please go to it and leave a comment. We'd love to hear from you and start a dialogue!
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by Braden Kelley and Art Inteligencia |
We live in an experience economy. Customers no longer just buy products or services; they invest in the complete journey a brand offers. While the spotlight often shines brightest on direct customer interactions, a profound truth remains obscured for many organizations: the customer experience is ...
» Read the article |
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Guest Post from Mike Shipulski
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Artificial intelligence, 3D printing, robotics, autonomous cars – what do they have in common? In a word – learning. Creativity, innovation and continuous improvement – what do they have in common? In a word – learning. And what about lifelong personal development? Yup – learning.
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Guest Post from Roger Dooley |
Carnival Cruise Line is getting a painful lesson in customer psychology. When they scrapped their lifetime loyalty program for a spend-based model that resets every two years, their most loyal customers revolted. One Diamond member with 37 years and 31 cruises called it ...
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Drum roll please… At the beginning of each month, we will profile the ten articles from the previous month that generated the most traffic to Human-Centered Change & Innovation. Did your favorite make the cut?
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Guest Post from Robyn Bolton
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Are you spooked by the uncertainty and volatility that defines not just our businesses but our everyday lives? Have you hunkered down, stayed the course, and hoped that this too shall pass? Are you starting to worry that this approach can’t go on forever but unsure of what to ...
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Guest Post from Shep Hyken |
I just received an email from the Dollar Shave Club. I’ve been a member (as in customer) of the “club” for more than 10 years. I joined the club after watching their irreverent, R-rated (for language) YouTube video that has more than 28 million views. The concept was ...
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Guest Post from Greg Satell |
When a transformational initiative fails, it’s often said that it was because people don’t like change. That’s not really true. Everywhere I go in the world, no matter what type of group I’m speaking to, people are enthusiastic about some kind of change. It’s other people’s ideas for change that they ...
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As 2025 continues, we hope your year is excellent so far. Please be sure and follow me on LinkedIn!
I hope you enjoyed this week's contributions from our guest authors. Future editions will arrive each Tuesday.
Please direct all speaking and workshop requests, commissioned writing inquiries, and podcast appearance queries to info@bradenkelley.com.
And, reply to this email if you would like to contribute articles to this newsletter.
Sincerely,
Your Host - Braden Kelley
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| Human-Centered Change & Innovation Weekly hosted by Braden Kelley, Seattle, WA, USA |
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