Nobody puts a line item in the budget for “cost of assuming we knew what was going to happen.” And yet, if you looked honestly at what a single-scenario strategic plan actually costs an organization when the future doesn’t cooperate, it would be one of the largest hidden expenses on the books. It just never gets counted, because it’s spread across a dozen decisions that ...
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Guest Post from Kellee M. Franklin |
The aerospace industry is on a long flight, but subtle drifts in culture and practice have quietly moved it off its intended course. To get back on track, we don’t need a radical turn. We need to move the needle — one small, intentional correction at a time. This is the power of the 1-in-60 rule, a principle championed by former Thunderbird pilot Major Michelle Mace Curran: a one degree error leads to being ...
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Every M&A announcement talks about synergies, market position, and combined capabilities. Almost none of them talk about the fact that, on day one, you now have two customer bases who each learned to expect something different from the companies they chose — and neither of them signed up for the other company’s version of the relationship.
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Guest Post from Geoffrey Moore |
As human beings we cling to two misconceptions of life. The first is that life is fragile. That is not quite right. Living things are certainly fragile — we are all subject to injury and will eventually die. Even whole species can go extinct. But life itself is anything but fragile. It originated some 3.5 billion years ago and ...
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If you’ve sat in a board meeting in the last few years and watched Net Revenue Retention go up on the screen, you’ve probably also watched the room’s mood shift with it, one way or the other. NRR has become the number investors ask about before almost anything else, and for good reason — it tells you whether ...
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Guest Post from Art Inteligencia |
On this twenty-fifth anniversary of September 11, 2001, we begin where we must: with the people. Nearly three thousand lives were taken in New York, at the Pentagon, and in the fields of Pennsylvania — parents, children, first responders, coworkers, passengers, and neighbors. Grief does not expire ...
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Every CSO I talk to agrees, without hesitation, that strategic foresight matters. Almost none of them have a foresight team. That’s not a contradiction — it’s a budget reality. Foresight sounds like a function you’d staff if you had unlimited headcount: a few analysts, a research subscription or two, maybe a futurist on retainer. Most organizations don’t have that, and most ...
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Guest Post from Mike Shipulski
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Henry Ford famously said if he asked people what they wanted, they would have asked for faster horses. And there’s a lot of truth to his statement. If you ask potential customers what they want next, they’ll give you an answer. And when you show them the prototype, they won’t like it. Their intentions are good and their answers are truthful, but when you give them what they ...
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Guest Post from Shep Hyken |
As I write, I’m looking at a book I just read, 'Delivering the WOW' by Richard Fain, chairman and former CEO of Royal Caribbean Group. If you’ve ever been on a Royal Caribbean cruise, you’ve most likely experienced some of the WOW Fain talks about in his book. That word especially applies to Icon of the Seas, which ...
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I’ve sat in more strategic planning offsites than I can count, and I can predict the SWOT exercise before it starts. Someone draws a four-quadrant grid on the whiteboard. The room fills in Strengths and Weaknesses quickly, because those are about the company as it exists right now, and everyone in the room already ...
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Guest Post from Greg Satell |
In 2012, when Marco Rubio was gearing up for a run at the Presidency, he sat for an in-depth interview with the magazine GQ to bolster his image. “I think the age of the universe has zero to do with how our economy is going to grow,” he proudly declared. “I’m not a scientist. I don’t think I’m qualified to answer a question like that.”
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Your Host - Braden Kelley
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| Human-Centered Change & Innovation Weekly hosted by Braden Kelley, Seattle, WA, USA |
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