Welcome to the latest edition of Human-Centered Change & Innovation Weekly and to the Year of the Snake. May lots of new knowledge fill this year with possibility!
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Guest Post from Art Inteligencia |
Imagine holding a beam of light in your hand, not as a fleeting shimmer, but as a tangible object. Sounds impossible, right? Yet, as an innovation thought leader, I’m constantly scanning the horizon for breakthroughs that shatter our perceptions of what’s possible. Few concepts ignite my imagination quite like ...
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Guest Post from Mike Shipulski
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Continuous improvement is not transformation. With continuous improvement, products, processes and services are improved three percent year-on-year. With transformation, products are a mechanism to generate data, processes are eliminated altogether and services move from fixing what’s broken to ...
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by Braden Kelley and Art Inteligencia |
In today’s fiercely competitive landscape, merely meeting expectations isn’t enough; delivering exceptional experiences is the non-negotiable standard. Customers demand seamless, intuitive journeys. Employees seek engaging, meaningful work that fosters growth. Partners require transparent, collaborative relationships that drive mutual success. As a human-centered change and innovation thought leader, I advocate for a truly holistic approach: the Experience Management Office (XMO).
» Read the article |
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Guest Post from Art Inteligencia |
In the relentless pursuit of progress, the headlines often gravitate towards the monumental—AI breakthroughs, space exploration milestones, or widely publicized medical cures. Yet, beneath the surface, a vibrant ecosystem of lesser-known scientific discoveries is quietly brewing, each holding immense ...
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Guest Post from Robyn Bolton
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You stand on the brink of an exciting new adventure. Turmoil and uncertainty have convinced you that future success requires more than the short-term strategic and business planning tools you’ve used. You’ve cut through the hype surrounding Strategic Foresight and studied success. You are ready to ...
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Guest Post from Shep Hyken |
Recently, I wrote an article about the customer service farce. One of several examples I shared was the line we often hear when calling customer support: “Your call is very important to us.” When we hear it, we hope it’s true. We hope it means that the company is going to respect our time, that someone will ...
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Guest Post from Greg Satell |
Go to just about any business conference these days and you’re likely to see some pundit on stage telling a story about a company — often Blockbuster, Kodak or Xerox — that got blindsided by nascent trends. Apparently, the leaders who rose to the top of the corporate ladder were so foolish they just weren’t ...
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As 2025 continues, we hope your year is excellent so far. Please be sure and follow me on LinkedIn!
I hope you enjoyed this week's contributions from our guest authors. Future editions will arrive each Tuesday.
Please direct all speaking and workshop requests, commissioned writing inquiries, and podcast appearance queries to info@bradenkelley.com.
And, reply to this email if you would like to contribute articles to this newsletter.
Sincerely,
Your Host - Braden Kelley
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| Human-Centered Change & Innovation Weekly hosted by Braden Kelley, Seattle, WA, USA |
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