Welcome to the latest edition of Human-Centered Change & Innovation Weekly. It's time to announce the Top 40 Innovation Authors of 2025!
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In the high-stakes theater of modern business, many leaders have developed a remarkable talent for a dangerous form of “experience narcissism.” They stand in boardrooms, surrounded by glowing dashboards and rising Net Promoter Scores (NPS), convincing themselves of a comforting delusion: that they already know exactly what it ...
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Guest Post from Stefan Lindegaard |
People in the corporate world today are busy – overwhelmingly so. Calendars are packed. Emails never stop. Meetings bleed into each other. On paper, it all looks like progress. But under the surface, something more critical is being lost.
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Guest Post from Art Inteligencia |
For the last decade, the business world has been obsessed with predictive models. We have spent billions trying to answer the question, “What will happen next?” While these tools have helped us optimize supply chains, they often fail when the world changes. Why? Because prediction is based on correlation, and correlation is not causation. To truly innovate using Human-Centered Innovation™, we must move toward Causal AI.
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Guest Post from Geoffrey Moore |
We’ve known about this problem forever—how do you find a principled way to allocate budget across three different horizons of ROI. Horizon 2 is the troublemaker. It calls for a material investment in gaining power in the near term in order to compete effectively in the mid-term. That investment will come out of ...
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Guest Post from Mike Shipulski
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When someone you care about needs help, help them. Even when you have other things to do, help them anyway. When people ask you for help, it’s a sign they trust you. And they trust you because you’ve demonstrated over time that your words and behaviors match. You said you’d do A and you did A. You said you’d do B and you did B. And because you’ve made ...
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Guest Post from Shep Hyken |
More and more, brands are starting to get the chatbot “thing” right. AI is improving, and customers are realizing that a chatbot can be a great first stop for getting quick answers or resolving questions. After all, if you have a question, don’t you want it answered now?
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Guest Post from Greg Satell |
Sometimes the hardest thing is merely to make yourself understood. Things that change the world, or even a small part of it, always arrive out of context because, by definition, the world hasn’t changed yet. That’s why innovators need to be great communicators, because an idea that doesn’t gain traction is ...
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As 2026 continues, we hope your year is excellent so far. Please be sure and follow me on LinkedIn!
I hope you enjoyed this week's contributions from our guest authors. Future editions will arrive each Tuesday.
Please direct all speaking and workshop requests, commissioned writing inquiries, and podcast appearance queries to info@bradenkelley.com.
And, reply to this email if you would like to contribute articles to this newsletter.
Sincerely,
Your Host - Braden Kelley
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| Human-Centered Change & Innovation Weekly hosted by Braden Kelley, Seattle, WA, USA |
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