For decades, technologists have promised that automation would liberate humanity from excessive labor. Instead, each productivity revolution has largely produced the opposite: more output, faster expectations, perpetual connectivity, and escalating burnout ...
» Read the article |
|
|
|
Guest Post from David Burkus |
If you’re leading multicultural teams, you already know that the hard part isn’t managing projects—it’s managing people. People who see work, time, leadership, and even your well-intentioned Zoom calls very differently. when your team isn’t just spread across departments or cities, but countries and cultures, ...
» Read the article |
|
|
|
Creativity is not a personality trait. It is not a gift that some people have and others don’t. It is a neurological process — a specific pattern of brain activity that can be understood, cultivated, and deliberately supported through the right organizational conditions.
» Read the article |
|
|
|
Guest Post from Tullio Siragusa |
For a long time, society has demanded that we show up as good people. Do the right things and practice Godliness. The facts are that this has turned out to be an impossible expectation to fulfill. Not because we can’t be good people, and do the right things, it’s because the edict doesn’t give license to vulnerably reveal the darkness in the way of achieving the goal of ...
» Read the article |
|
|
|
Most organizations know they need to innovate. Far fewer know how to build the conditions that make innovation actually happen — consistently, at scale, across teams and functions. This is the gap that a great innovation keynote speaker is uniquely ...
» Read the article |
|
|
|
Guest Post from Mike Shipulski
|
What if your primary role every day was to put other people in a position to succeed? What would you start doing? What would you stop doing? Could you be happy if they got the credit and you didn’t? Could you feel good about their success or would you feel angry because they were acknowledged for their success? What would happen if you ran the experiment?
» Read the article |
|
|
|
Drum roll please… At the beginning of each month, we will profile the ten articles from the previous month that generated the most traffic to Human-Centered Change & Innovation. Did your favorite make the cut?
» Read the article |
|
|
|
Guest Post from Shep Hyken |
Steve Spangler is a teacher, businessman and Emmy award-winning TV personality who has amassed more than 4.5 billion views across YouTube and TikTok. The secret to his success can be summed up in one word: engagement. And recently, he decided to write about it, authoring a book titled ...
» Read the article |
|
|
|
Most organizations have a customer experience strategy in name. Few have one in practice. The evidence is in the numbers: 80% of organizations claim CX is a top priority, yet Forrester’s CX Index has declined for four consecutive years. The gap between organizational intention and customer reality is not a commitment problem — it is ...
» Read the article |
|
|
|
Guest Post from Art Inteligencia |
We are moving rapidly from the era of “Copilot AI” — tools that merely assist us — to the era of “Agentic AI,” where autonomous digital agents manage complex, end-to-end operational workflows. While this leap promises unprecedented efficiency, organizations are hitting a psychological and operational wall of trust. Quite simply, you cannot easily manage, scale, or trust a workforce — human or digital — if you have no idea how it thinks.
» Read the article |
|
|
|
Customer experience improvement is the most consequential and most frequently mismanaged investment in modern business. Organizations spend billions annually on CX improvement programs — new technology platforms, journey redesign initiatives, service training programs, personalization engines — and yet Forrester’s CX Index has declined for four ...
» Read the article |
|
|
|
Guest Post from Greg Satell |
One of the most frustrating statements I come across is that “we had a good strategy, but just couldn’t execute it.” That’s nonsense. Obviously, if you couldn’t execute, there were some important factors that you didn’t take into account. You miscalculated in some significant way. So how was that ...
» Read the article |
|
|
|
As 2026 continues, we hope your year is excellent so far. Please be sure and follow me on LinkedIn!
I hope you enjoyed this week's contributions from our guest authors. Future editions will arrive each Tuesday.
Please direct all speaking and workshop requests, commissioned writing inquiries, and podcast appearance queries to info@bradenkelley.com.
And, reply to this email if you would like to contribute articles to this newsletter.
Sincerely,
Your Host - Braden Kelley
|
|
|
|
| Human-Centered Change & Innovation Weekly hosted by Braden Kelley, Seattle, WA, USA |
|
|
|
