Welcome to the latest edition of Human-Centered Change & Innovation Weekly. Have you checked out the Top 40 Innovation Authors of 2025 list yet?
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Every organization believes it values its customers. Yet, time and again, businesses lose revenue in ways that are invisible, insidious, and avoidable. This loss is what I call the “Invisible Drain”—the financial leakage caused by friction, frustration, and unmet expectations across the customer journey.
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Guest Post from Art Inteligencia |
We live in a time when organizations claim to be “data-driven,” yet many of the most important innovation decisions are still made with incomplete, restricted, or unusable data. Leaders want evidence before they invest. Teams want data before ...
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La mayoría de las organizaciones miden los ingresos. Algunas miden las ganancias. Un número creciente mide la satisfacción del cliente. Pero muy pocas miden el ingreso en riesgo — y casi ninguna mide sistemáticamente la fuga de ingresos impulsada por la experiencia.
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Guest Post from Stefan Lindegaard |
We often talk about growth mindset as an individual trait but what if mindsets could be shared? What if a team could collectively believe in its ability to learn, adapt, and grow? I believe it’s possible. In fact, teams with a collective growth mindset often:
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La inspiración para este artículo provino de un visual simple pero poderoso compartido en una publicación reciente de Hugo Gonçalves. La imagen ilustraba la relación entre el Pensamiento de Futuro (Future Thinking), el Pensamiento de Diseño (Design Thinking) y el Pensamiento Sistémico (Systems Thinking) ...
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Guest Post from Geoffrey Moore |
Here’s the challenge. Everyone gets that you need to ring-fence funding for incubating Horizon 3 initiatives. At the corporate level, with the CEO’s direct sponsorship, this can be managed as a separate operating unit with its own budget. The challenge is when the incubation is nested. That means it is being ...
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Guest Post from Mike Shipulski
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Life’s too short to work on things that don’t make a difference. Sure, you’ve got to earn a living, but what kind of living is it if all you’re doing is paying for food and a mortgage? How do others benefit from your work? How does the planet benefit from your work? How is the world a better place because of ...
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Guest Post from Shep Hyken |
“Anything that is immediately gratifying will be repeated.” Almost 15 years ago, that was Steve Wynn’s opening line of a keynote speech. Wynn, the founder and chairman of Wynn Resorts, went on to say, ...
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Guest Post from Greg Satell |
The global activist Srdja Popović once told me that the goal of a revolution should be to become mainstream, to be mundane and ordinary. If you are successful it should be difficult to explain what was won because the previous order seems so unbelievable. That’s what true transformation looks like.
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As 2026 continues, we hope your year is excellent so far. Please be sure and follow me on LinkedIn!
I hope you enjoyed this week's contributions from our guest authors. Future editions will arrive each Tuesday.
Please direct all speaking and workshop requests, commissioned writing inquiries, and podcast appearance queries to info@bradenkelley.com.
And, reply to this email if you would like to contribute articles to this newsletter.
Sincerely,
Your Host - Braden Kelley
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| Human-Centered Change & Innovation Weekly hosted by Braden Kelley, Seattle, WA, USA |
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